Search our help documentation or open a ticket with the Nepfa merchant support desk.
View My RequestsQuick self-service lookup for common issues
Settlements are processed weekly. All orders successfully delivered are settled directly to your registered bank account every Monday.
Newly added products or description changes are verified by our moderation team within 24 to 48 hours.
You need to upload your company registration certificate, PAN/VAT certificate, and a signed brand authorization letter under the Settings > Documents tab.
Nepfa integrates with sparrow SMS and courier partners (NCM) to automate shipping labels, real-time updates, and payouts.
Monday – Saturday · 9:00 AM to 6:00 PM
Emergency issues like server outages are monitored 24/7.